Business-customer service
Returns in the event of a defect
For items sold as “Used, removed from an installation” or “New, old stock”, REHA-Components provides a contractual 14-day right of return in the event of a defect, subject to the terms and conditions supplied before the contract is concluded. This is not a general right of return, a durability guarantee or a compatibility promise.
If a fault occurs
The defect must occur within 14 calendar days after delivery and must be reported in text form within the same period. State the order reference, the complete manufacturer or type number and a comprehensible description of the fault.
The REHA-Components tamper-evident seal must remain fully intact. Do not return the item until we have issued an RMA approval and return instructions in text form.
Following an accepted return, REHA-Components decides between replacement and refund in accordance with the applicable terms and conditions. Independent statutory rights remain unaffected.
B2B returns
We sell exclusively to business customers. There is no general consumer right of withdrawal and functional goods cannot normally be returned simply because they were ordered incorrectly.
Incorrect orders and a lack of suitability or compatibility with the customer's installation are not covered by the contractual right of return in the event of a defect.
Check the exact variant before ordering
- Compare the complete manufacturer part number
- Check voltage, interfaces and hardware variant
- Use qualified personnel or reliable manufacturer documentation
- Request written confirmation before ordering if a property is to be contractually binding