Business-customer service
Functional guarantee and returns
For used items, REHA provides a 14-day functional guarantee: the component must be functional on arrival. The guarantee applies only while the warranty seal remains undamaged.
If a fault occurs
Contact us in writing within 14 calendar days and describe the fault, the product and the order reference. Do not remove or damage the warranty seal.
Depending on availability, we will either provide a replacement or refund the full purchase price after the item has been returned and the case has been reviewed.
B2B returns
We sell exclusively to business customers. There is no general consumer right of withdrawal and functional goods cannot normally be returned simply because they were ordered incorrectly.
In justified exceptional cases, we can review an individual solution. This is not the standard procedure and requires prior written agreement.
Check the exact variant before ordering
- Compare the complete manufacturer part number
- Check voltage, interfaces and hardware variant
- Send photographs or machine context if the identification is unclear
- Request written clarification before submitting the order